Using our business reengineering methodology, our consultants worked with the entire organization at all levels in a series of team-based facilitated projects. We conducted focus group and individual interviews to measure how IT was perceived by its internal customers and IT employees. We led the development of a new IT vision and helped each managerial unit translate that vision into unit-specific goals and action plans.
The focus for the first project phase was a blueprint for a new systems development life cycle based on information engineering principles, integrating business strategy and system planning. The implementation plan included all aspects of transformation, addressing nine dimensions of change: Business Processes, Enabling Technology, Job Positions and Organization Structure, Management Methods, Performance Measurement Systems, Reward Systems, Organization Culture, Political Power, and Individual Belief systems. In addition, a multi-phased detailed implementation plan for developing and rolling out the changes was delivered. This became the Assistant Director’s road map for multi-year transformation.
Subsequent projects included the reengineering of specific IT functions such as the technical help desk function, configuration control and network management.