The goal of this project was to radically change the design, development, delivery, and support of operational support and information systems for our federal customer's headquarters and 80 field offices across the country. Strapped with 1970s methodologies, equipment, and processes, and restricted by archaic business rules and management practices, this IT organization defied traditional wisdom and plunged into re-engineering before it became fashionable among government agencies.
Outcomes and Achievement
Today, this agency's IT function is modern, responsive and flexible. It utilizes advanced technologies, implementing state-of-the-art innovations for field use quickly and efficiently. Its business customers are decision-makers in all application work through Joint Application Design and Rapid Application Development techniques. IT is now a key strategic component in agency planning and has established an information architecture for the total agency to improve data quality and access.