Business Process Reengineering and Process Innovation

Inadequate, poorly designed, duplicative business processes still pervade many organizations. The result: lost productivity, unnecessary costs, frustrated employees, and lost value from technology investments. By not addressing broken processes, organizations create an environment of inefficiency and a culture where poor performance is acceptable. Radical changes are not always necessary, however action must be taken to break the cycle and improve performance, as taxpayers demand an agile government that is able to rapidly implement and sustain more effective ways of doing business.

InterImage’s Rapid Process Innovation (RPI) focuses the organization on those areas that are causing the most pain and, with innovation, will result in the most benefit. We guide our customers in the effort to improve the right processes at the right time, avoiding overwhelming the organization with unnecessary change. Working from the inside out, we develop the organization’s internal capacity to pinpoint problem areas, develop innovative solutions to those problems, and quickly implement changes. Internal innovators learn to build a solid business case for change; quantifying and presenting both costs and benefits. Our goal: get results quickly and early in the process while building the foundation required for sustainable change.

Key Outcomes from our approach include:

  • Definition of the Business Process Problem - An analysis of a clearly defined business problem with supporting quantitative and qualitative costs to the business and the benefits that will be derived through solving the problem.
  • Process Innovations - Specific solutions designed to correct the identified business problem and lead to significant benefits for the organization; including changes to business processes, technology, organization structure, business practices and policies, reward and compensation systems, and performance measures and standards.
  • Implementation Plan - The specific activities, responsibilities, resource needs, time requirements, dependencies and risks and benefits for key deliverables within each phase of implementation, including quick fix opportunities.
  • Implementation Support - Specific activities that will support implementation of the plan for change; such as project management and monitoring, communication development, technology development and implementation, and training development and implementation.