Providing Document Management
The District of Columbia’s Public Employee Relations Board (PERB)
resolves labor-management disputes between agencies of the District
government and labor organizations representing agency employees. Legal
analysts and lawyers frequently use PERB case information for valuable
research. To facilitate this research and reduce in-house operating costs,
PERB wanted an e-government solution that would bring its case information
Meeting the Challenge
Since its inception 20 years ago, all of PERB’s case documents have been
stored in paper format. Case documents include opinions, complaints, briefs,
exhibits, and motions. PERB enlisted InterImage to develop, deploy, and
maintain an electronic document management application that enabled PERB to
disseminate case information to the public via their web site. The
application allows PERB staff to manage vital case information more
efficiently and effectively.
The implementation of an online repository of all PERB case information
and documents enables citizens, employees, and legal representatives to
research case information over the Internet in a user-friendly environment.
The document management system reduces the time and material costs of
storing and disseminating case information as well as replying to requests
for case-related documents. The application also enables improved and
automated performance reporting.
Miles and Miles of Documents
The first challenge PERB faced was determining a method to convert
thousands of pages of documents into an electronic format viewable via the
Internet. As part of the designed solution, InterImage advised the PERB to
use Optical Character Recognition (OCR) technology and Adobe’s Portal
Document Format (PDF).
InterImage trained PERB staff to scan case documents and convert them
into PDF format using Abode Capture. PERB now needed a way to store these
PDF documents and make them viewable on the web. PERB also needed a
management system to maintain the collection.
Documents Online Made Easy
InterImage’s document management solution allows PERB employees to store
case information in a SQL database, upload scanned case documents as Adobe
PDFs to the management system, and update case information via an
easy-to-use web interface. Public users can search specific case information
and view case documents through a web browser.
Additionally, InterImage’s solution allows users to search the text of
PDF documents. Using Adobe’s IFilter and OCR technology, users can search
for keywords located within the text of a PDF document. The designed
solution gives users maximum search capabilities in a clean and usable