Small Business Administration
Creating a Strategic Plan and Performance Measures
As required under the Government Performance and Results Act (GPRA), The
Small Business Administration’s (SBA) Office of Disaster Assistance (ODA)
needed to develop a five-year strategic plan to incorporate its new mission
of disaster mitigation with its ongoing role in disaster recovery. In
addition, developing job/function performance measures that would link
functional area job responsibilities to their strategic plan was a key
priority. Finally, ODA needed to implement a strategic planning process to
institutionalize a review and update cycle.
InterImage facilitated and guided ODA’s strategic planning project with a
focus on making the strategic plan a viable document that could and would be
used as the foundation for building the organization of the future. Applying
our broad experience in strategic planning and project management, we
developed an aggressive project schedule with activities sequenced to meet
ODA’s rigid timeline.
We designed and facilitated a series of participative workshops in which
the ODA Strategic Planning Team developed and validated the mission,
programmatic goals, outcome goals and performance goals for the strategic
framework. We also led a series of Site Validation Workshops in which we
guided managers from the four area offices through the process of their
unique organizational strengths, weaknesses, opportunities and threats, and
identified the organizational and legislative changes that needed to be
implemented to be successful.
In parallel, we worked with the Director of Human Resources to identify
the specific functional areas in which performance needed to be measured and
then designed a process for developing job/position performance measures and
link those to the organizational goals.